"What gets measured gets done."
I can hear the groans from here… ugh! How many times we heard that used-up phrase? The answer…Clearly, not enough!
Measurement. Measurement. Measurement. We hear it and we read about it everywhere we turn. And yet, so few organizations, and so few leaders, insist on measurement as the leading step in any new initiative. Why is that?
1) We lack the “how”
2) ...